The Club JAX
Lounge closed: The club JAX at Jacksonville airport closed permanently in August 2024.
The basics
Overview
Yelp
4.0 / 5, based on 21 reviews
E W.
2021-09-07 16:25:46
I've been here before and had no issues. The receptionist on this last visit was super friendly and the server was very pleasant and polite. I agree with...
Shawn L.
2021-07-14 13:34:30
2nd visit here and it's nice option to have while waiting on flight. Sadly it's not very large and both times I've been here seating has been limited....
Rob O.
2020-07-28 06:53:40
Traveled for the first time in 5 months during COVID-19 with my entire family, no less. I normally lounge at the Delta Sky Club where I'm an elite...
Carla D.
2019-10-12 10:58:58
If this is how the other half lives, sign me up. On our way for a ten year anniversary trip and due to having passes to the priority lounge, we opted to...
Lynn P.
2019-09-18 00:28:51
The lounge is across from Chilis. I passed it 3 times because I didn't look further in.
The lounge has private showers! It has a bar, section with couches,...
Isaac H.
2019-08-27 23:53:59
Perfect slice of heaven!!
At last, the Club JAX offers a lounge with delicious foods, great coffee, open bar with endless drink combinations (don't forget...
Sam T.
2019-07-22 10:24:51
Peaceful, relaxing, and surprisingly reasonable in cost for what you get. A day pass costs $40 (less if you are with AAA, free for priority pass holders)...
Frank L.
2019-07-06 10:45:57
Moved up here recently and I'm an American airlines customer. There's no club up here for them but I was happy to learn that this priority pass accessable...
Joshua S.
2019-05-27 16:11:28
Fresh and ready for business (only open for 1 week!). This lounge is excellent and well run. Priority pass is accepted here. Hot breakfast was eggs,...
Maisha R.
2019-05-17 17:29:27
Wow, this club is giving my much beloved Delta Sky Club a run for its money. Located just next to the food court, the Club at Jax offers modern furnishings,...
Comments
Photos
Courtesy of Airport Lounge Development
Courtesy of Airport Lounge Development
Courtesy of Airport Lounge Development
Courtesy of Airport Lounge Development
Courtesy of Airport Lounge Development
Overall ratings
Lounge is so small and overcrowded that upon arrival, they take your name and text you when they have space,. Last time we gave up after an hour and I was on the plane waiting to take off when I finally got my text.
Don’t bother. Amex Platinum should take this one off their benefits list.
Food is very bad.
Imagine if someone would take a dumpster, bolt it to an airport and call it a lounge without first removing the rubbish from the dumpster. This about describes this lounge. It is often crowded, has minimal “food” offerings. Last time I visited the bathroom was out of toilet paper to top it off. The size is minuscule. It may fit 20 people nicely, but not 50, 100 or however many you tend to find in the lounge.
Don’t bother. This place is a joke. One of the worst lounges I been to. They have no concept of customer service. Management needs to review and revamp the team at Clib JAX!!
The lounge was in a sad state today for our first visit. Issues with ID scanner at front door, coffee machine broken, only breakfast option was a sad small plate of eggs. There is literally no carb to be found before my flight (associate shared they ran out of bagels… it is 7:45AM!)
This is only my second experience with a “The Club” but I can’t say I’ll have any interest in returning to this location.