United Arrivals Lounge

The United Arrivals Lounge at London Heathrow offers Business Class passengers arriving on United, Air Canada and South African Airways the ability to shower and enjoy a full breakfast. The club allows travelers to start their day refreshed and maximize sleep by skipping breakfast on board, should they wish to do so.

The Arrivals Lounge London United’s only remaining Arrivals facility worldwide, which reflects both the importance of the London market for the North American carrier, and the competitive landscape: American Airlines, British Airways, and Virgin Atlantic all offer elevated ground services for inbound premium customers.

The Arrivals Lounge is located outside security. Follow the signs to Arrivals, then Terminal 2 Arrivals, then go through immigration and customs. You’ll find the lounge immediately outside customs, to the left. If you are connecting on a Star Alliance flight, you are welcome to use the Arrivals Lounge but you may want to remain airside and use the United Club instead: it’s more spacious, and the showers are even more luxurious.

Design and amenities

The United Arrivals Lounge at London Heathrow features a small dining area, as well as numerous shower suites.

The dining area, which sports United’s latest United Club design, is modern yet simple, with dining tables, egg chairs, traditional arm chairs, and tabletop seating. The room lacks windows and a few pillars are oddly placed, but it’s bright and relaxing, with modern LED lighting—and the lack of windows is hardly an issue for short stays. USB and power outlets are readily available.

The many shower suites feature an elegant and modern design. The sparkling white rooms come with a sink, toilet, and a large walk-in shower with a sliding glass door, handheld shower, and rain shower. Posh towels are provided, along with bath products, slippers, a razor, and a toothbrush. The water temperature and pressure are both excellent, and the ventilation system is effective.

If you don’t need to shower, the large bathroom stalls come with a sink and plenty of room to change.

Breakfast wise, patrons may choose an assortment of pastries, breakfast sandwiches, cereal, appetizing smoothies and yoghurt parfaits from the buffet. United also used to offer a variety of complimentary cooked-to-order options (eggs any style, muesli, a full English breakfast), though it appears that this service might have been quietly phased out. Naturally, an espresso machine is available, as well as a variety of teas.

Other amenities include a selection of newspapers and magazines.

United Arrivals Lounge LHR bottom line

The United Arrivals Lounge at London Heathrow Terminal 2 (“The Queen’s Terminal”) is an excellent intimate lounge with a substantial breakfast selection, spacious and well appointed shower suites, and helpful staff.

The United Arrivals Lounge may be lower key than British Airway’s sprawling Arrivals lounge in Terminal 5—which boasts a spa, soaking tubs, a business center, and a separate dining room for first class—but it is far more modern and elegant. Don’t miss a chance to indulge!