United VIP Lounge (former Global First Lounge)

CLOSED TEMPORARILY

COVID-19 closure: The United VIP Lounge (former Global First Lounge) is currently closed. Eligible guests are invited to visit the United Club.

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The basics

Operated by

United (UA)

Alliance

Star Alliance

CLOSED TEMPORARILY

Food:

Complimentary snacks
Complimentary cold buffet
Complimentary hot buffet

Drinks:

Complimentary soft drinks
Complimentary full bar

Other amenities:

Overview

The United VIP Lounge at Tokyo Narita, located above the United Club, welcomes select Global Services members and VIP business class customers. (Global Services are United’s top spenders.)

They key asset of the VIP Lounge is its sheer size – it is comparable to the very large United Club underneath, and yet it serves a significantly smaller number of passengers, therefore offering a much more quiet and relaxing experience.

The lounge area is subdivided by Japanese style partitions and artwork. Ceiling lights create a soothing experience. Yet, the décor is dated and could use a refurbishment.

Massage chairs, complete with towels, are available, as well as self-service computers.

The lounge features multiple spacious and well-appointed individual shower suites with a large shower, sink, and toilet. Customers receive a luxurious shower kit with a wide range of amenities including Philosophy branded products.

The Global First lounge has its own reception desk where customers can obtain travel assistance. However, service is overall pretty limited – there is no wait staff to bring food or take drink orders, and passengers are not escorted to their flights.

Overall, while rather dated, the United VIP Lounge at Tokyo Narita is an elegant and quiet lounge.

This is box title

The space, artwork, and privacy.
The automated beer machine.
The well-appointed shower suites.

The minuses

The basic food options, compared to the spread on offer at the ANA Suite lounge.
The lack of personal service.

Access rules

The following passengers have access:

United Global Services members departing on a United intercontinental flight in United Polaris business class (no guests)
First Class Passengers departing on an intercontinental Star Alliance flight (+1 guest)
Lufthansa HON Circle members departing on a United or Lufthansa intercontinental flight in Business or First Class (no guests)

View detailed access rules at united.com

Airlines

You may have access to United VIP Lounge (former Global First Lounge) as a premium customer of one of the following airlines, or as an elite member of their frequent flyer program. Check the Access rules tab for more details, or use our lounge access wizard to find out if you have access.

Star Alliance

Access for eligible customers traveling on any Star Alliance member airline.

ANA (NH)	Aegean (A3)	Air Canada (AC)
Air China (CA)	Air India (AI)	Air New Zealand (NZ)
Asiana (OZ)	Austrian (OS)	Avianca (AV)
Brussels Airlines (SN)	Copa Airlines (CM)	Croatia Airlines (OU)
EGYPTAIR (MS)	EVA Air (BR)	Ethiopian Airlines (ET)
LOT Polish Airlines (LO)	Lufthansa (LH)	SWISS (LX)
Shenzhen Airlines (ZH)	Singapore Airlines (SQ)	South African Airways (SA)
TAP Air Portugal (TP)	Thai Airways (TG)	Turkish Airlines (TK)
United (UA)

Food & Beverages

The buffet features a selection of hot and cold food items.

All drinks are complimentary. A highlight is the beer machine that tilts glasses in order to serve a perfect pour.

Yelp

3.5 / 5, based on 6 reviews

Pierre H.

2017-12-05 22:55:47

Food above average and better thank Standard united lounge. Some other airlines honestly are better. Everyone is wonderful esp since I'm Global.

John F.

2017-01-11 18:15:53

I was extremely fortunate to be able to fly United's Global First Class from Honolulu to Narita and while waiting for my connection I was able to visit the...

John F.

2017-01-11 18:15:53

I was extremely fortunate to be able to fly United's Global First Class from Honolulu to Narita and while waiting for my connection I was able to visit the...

C D.

2016-04-14 11:00:05

Yes, it's big and can get crowded. But they have a nice rotation of food and several snack/drink stations throughout the lounge. What I liked the most is...

T O.

2015-12-02 00:14:27

Anything the Japanese touches is sure to be well-maintained and clean, that includes all public restrooms. And this lounge is no exception (except where it...

T O.

2015-12-02 00:14:27

Anything the Japanese touches is sure to be well-maintained and clean, that includes all public restrooms. And this lounge is no exception (except where it...

Comments

Overall ratings

Overall

loungereview.com Team

A good lounge, but in need of a refurbishment and the food and service are so-so.

June 16, 2014, 7:46 am

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