United is finally preparing to re-open most United Club locations. The airline will turn the lights back on at 10 additional lounges by July 4th, followed by another 8 by Labor Day, bringing the tally to 30—the bulk of domestic locations. We sat down (virtually) with Alexander Dorow, Managing Director, Lounges, Premium Services and Hospitality, […]
Flying has lost a lot of its luster, even in premium classes. This summer, we reviewed the watered-down United Polaris experience to Europe—it was a tale of shrink-wrapped snacks and an eerily quiet business class cabin. United has aggressively cut amenities and services both in the air and on the ground, and unlike competitors, the […]
Another month, another new United Polaris Lounge. It seems like the slow roll-out of Polaris, United’s re-imagined intercontinental business class product, is starting to feel like a distant memory. The airline has picked up a healthy pace over the last few months, introducing a newly-configured aircraft with flat beds and all-aisle access every 10 days, and […]
The main United Club at New York-Newark airport closed its doors permanently today, as the airline prepares to turn the venerable space into a posh United Polaris Lounge exclusively for international Business class passengers. Competition in the ground services arena for premium passengers is heating up, with American and United rolling out upgraded amenities and […]
On Tuesday, American Airlines unveiled an ambitious roadmap to improve the ground experience for their club members as well as top-elite and premium passengers. The announcement builds and expands on an earlier plan to renovate Admirals Clubs system wide – a move that followed the merger with US Airways in an effort to address years of […]
Priority Pass is the world’s largest independent airport lounge access program. Members enjoy access a to vast network of worldwide lounges regardless of the airline which they fly or of their class of service. Back in may, the breadth of the Priority Pass lounge network within the continental US took a significant hit when United rescinded […]
Editor’s note: The Amex Centurion Lounge at Houston Bush intercontinental airport is now open. Check out our in-person review. We’ve written extensively about American Express’ foray into the domestic airport lounge market. Just a few weeks ago, the financial institution opened a Centurion Studio lounge at Seattle-Tacoma International Airport (SEA), a smaller incarnation of their […]
