United is finally preparing to re-open most United Club locations. The airline will turn the lights back on at 10 additional lounges by July 4th, followed by another 8 by Labor Day, bringing the tally to 30—the bulk of domestic locations. We sat down (virtually) with Alexander Dorow, Managing Director, Lounges, Premium Services and Hospitality, […]
Over the holidays, United quietly unveiled a much-needed expansion of its popular Polaris Lounge for premium long-haul passengers at Chicago O’Hare airport. Polaris Lounges, the ground experience component of United’s much-hyped rejuvenated Business Class service, offer an impressive line-up of high-end amenities including semi-private productivity pods, full-service restaurant-style dining, luxurious shower suites, clothes pressing, individual […]
The main United Club at New York-Newark airport closed its doors permanently today, as the airline prepares to turn the venerable space into a posh United Polaris Lounge exclusively for international Business class passengers. Competition in the ground services arena for premium passengers is heating up, with American and United rolling out upgraded amenities and […]
We are attending the United Polaris Lounge preview event at Chicago O’Hare. While we’ll have an in-depth review with full details soon, we wanted to share a few pictures of the new Polaris Lounge as soon as possible for your enjoyment. United Polaris, a premium travel experience re-designed end-to-end The introduction of United’s new premium […]
United Airlines has opened its next-generation United Club at its Chicago O’Hare International Airport hub. The lounge, located at Gate B6, grew from 13,000 square feet seating 206 travelers to 17,435 square feet seating 374. The new United Club at ORD B6 offers complimentary hot food Jimmy Samartzis, vice president, Food Services and United Clubs, noted that […]
The cat is out of the bag. Yesterday morning in New York, United’s CEO Oscar Munoz unveiled with great fanfare the airline’s long awaited — and widely expected — complete overhaul of business class service. United has traditionally offered a premium product that lagged behind competitors — a weakness that was partially offset by the […]
On Tuesday, American Airlines unveiled an ambitious roadmap to improve the ground experience for their club members as well as top-elite and premium passengers. The announcement builds and expands on an earlier plan to renovate Admirals Clubs system wide – a move that followed the merger with US Airways in an effort to address years of […]
We bring you up to speed on the latest developments in the lounge universe: United is preparing to open new United Club locations at Atlanta (ATL) and San Francisco (SFO) airports; Alaska Airlines is putting the final touches on the new Seattle-Tacoma (SEA) Board Room; Emirates has reopened their London Heathrow (LHR) lounge, and American […]
Priority Pass is the world’s largest independent airport lounge access program. Members enjoy access a to vast network of worldwide lounges regardless of the airline which they fly or of their class of service. Back in may, the breadth of the Priority Pass lounge network within the continental US took a significant hit when United rescinded […]
