From drab to fab—United’s lounge-eligible customers at Denver International Airport are in for an exciting upgrade, where comfort and style take center stage. Last week, United finally shuttered its last 90s-style United Club at DEN Concourse B, and unveiled an impressive new three-story lounge—the airline’s largest systemwide. The opening of the Concourse B location comes […]
In an effort to better align themselves with Star Alliance lounge access rules for elite passengers, Singapore Airlines has updated its lounge access policies to restrict guest access to only passengers who are on the same exact flight as the lounge-eligible primary passenger. Singapore Airlines restricts lounge guest access Prior, a Singapore Airlines premium class […]
Five years in the making, the elusive United Polaris Lounge at Washington Dulles airport is finally about to open. The launch of the Polaris Lounge marks the dawn of a new era for international premium passengers traveling through Washington Dulles airport. When the glass door swings open to the public on Thursday, October 21st, guests […]
United is finally preparing to re-open most United Club locations. The airline will turn the lights back on at 10 additional lounges by July 4th, followed by another 8 by Labor Day, bringing the tally to 30—the bulk of domestic locations. We sat down (virtually) with Alexander Dorow, Managing Director, Lounges, Premium Services and Hospitality, […]
While domestic travel in the US is slowly ramping up—flights are increasingly full, and security lines have returned at most airports—COVID-19 has decimated international travel. In an effort to boost consumer confidence, airlines are aggressively touting enhanced hygiene protocols. But they’re not shedding much ink on service cutbacks, and especially those that impact intercontinental premium […]
We’ve reached out to United to find out about the upcoming United Club at New Orleans airport, the airline’s strategy to cope with the demolition of Phoenix airport Terminal 2, and plans to mitigate chronic crowding at the Newark lounges. We have exciting news to share: United is building three new clubs. But patience will […]
The last few years have seen Zurich airport undergo a quiet but effective transformation, with a steady delivery of thoughtful upgrades to operations and the overall passenger experience. Late last week, SWISS unveiled the culmination of three years of incremental design upgrades, with the opening of the more refined and authentically unique airport lounges: the […]
On Friday, Air Canada unveiled a new lounge concept at Toronto Pearson international airport Terminal 1. The new Air Canada Café is a bistro-style space exclusively for the airline’s domestic Business Class and Star Alliance Gold passengers. The Café experience revolves around a generous selection of grab-and-go fresh food and beverages that guests are encouraged […]
A handful of weeks ago, Star Alliance quietly unveiled the latest incarnation of its shared lounge at Paris Charles de Gaulle airport (CDG.) The club, situated in Terminal 1, is the home of ANA, Asiana, Egyptair, EVA, Ethiopian, THAI, Singapore Airlines, United, and Turkish Airlines among others. We took a peek at the remodel and […]
