From drab to fab—United’s lounge-eligible customers at Denver International Airport are in for an exciting upgrade, where comfort and style take center stage. Last week, United finally shuttered its last 90s-style United Club at DEN Concourse B, and unveiled an impressive new three-story lounge—the airline’s largest systemwide. The opening of the Concourse B location comes […]
Five years in the making, the elusive United Polaris Lounge at Washington Dulles airport is finally about to open. The launch of the Polaris Lounge marks the dawn of a new era for international premium passengers traveling through Washington Dulles airport. When the glass door swings open to the public on Thursday, October 21st, guests […]
United is finally preparing to re-open most United Club locations. The airline will turn the lights back on at 10 additional lounges by July 4th, followed by another 8 by Labor Day, bringing the tally to 30—the bulk of domestic locations. We sat down (virtually) with Alexander Dorow, Managing Director, Lounges, Premium Services and Hospitality, […]
Flying has lost a lot of its luster, even in premium classes. This summer, we reviewed the watered-down United Polaris experience to Europe—it was a tale of shrink-wrapped snacks and an eerily quiet business class cabin. United has aggressively cut amenities and services both in the air and on the ground, and unlike competitors, the […]
While domestic travel in the US is slowly ramping up—flights are increasingly full, and security lines have returned at most airports—COVID-19 has decimated international travel. In an effort to boost consumer confidence, airlines are aggressively touting enhanced hygiene protocols. But they’re not shedding much ink on service cutbacks, and especially those that impact intercontinental premium […]
While the darkest days of the COVID-19 pandemic are hopefully behind us, there are still few hints of a “new normal.” With a patchwork of government regulations and ever-changing rules, fears of a second wave, and general uncertainty, the travel industry has been decimated and is bracing for some of its darkest years ahead. Still, […]
We’ve reached out to United to find out about the upcoming United Club at New Orleans airport, the airline’s strategy to cope with the demolition of Phoenix airport Terminal 2, and plans to mitigate chronic crowding at the Newark lounges. We have exciting news to share: United is building three new clubs. But patience will […]
“I love flying from LaGuardia!” said no one ever. The aging airport, famously decried by former Vice President Joe Biden as a third-world facility, was never designed for the demands of modern air travel. Even premium passengers, who are used to shorter lines and posh lounges, suffer from its awkward layout: several airline clubs are […]
Another month, another new United Polaris Lounge. It seems like the slow roll-out of Polaris, United’s re-imagined intercontinental business class product, is starting to feel like a distant memory. The airline has picked up a healthy pace over the last few months, introducing a newly-configured aircraft with flat beds and all-aisle access every 10 days, and […]
